Make A Claim
Our dedicated claims team is here to guide you through the process and ensure your claim is handled efficiently and professionally.
Monday to Friday, 9am to 5pm
Need to make a claim?
Contact our dedicated claims team for immediate assistance
Claims tips
Follow these important guidelines to help ensure your claim is processed smoothly and efficiently.
Document the damage
Take photos to evidence the damage and record as many details as you can; including time frames and the sequence of events.
Preserve evidence
Do not dispose of anything damaged without checking with your insurer beforehand. Your insurer may want to inspect the item/damage in order to validate your claim.
Work with specialists
Work constructively with your insurer and loss adjuster. Loss adjusters are independent claims specialists who work on behalf of insurers and policyholders.
Check before repairs
Check with your insurer before you appoint tradespeople to make repairs to your damage. This could cause disputes and incur costs if your insurer is unaware.
Report liability claims
Report any liability claim received from third parties immediately. There are timescales laid down by law with which you need to comply.
In the event of a claim...
Should you wish to speak with Lloyd & Whyte regarding a claim, you can contact our dedicated claims team on 01823 250540, Monday to Friday, 9am to 5pm, or email us at claims@lloydwhyte.com.
Outside of these hours, you can contact your Insurer and they will be happy to assist. Please have your details to hand for validation purposes.
Their contact details can be found within your policy wording, which can be found here: https://www.lloydwhyte.com/policy-documents/
Frequently asked questions
Common questions about making a claim