Claims Assistant

     Need to make a claim?



     Claims tips

  1. Take photos to evidence the damage and record as many details as you can; including time frames and the sequence of events.
  2. Do not dispose of anything damaged without checking with your insurer beforehand. Your insurer may want to inspect the item/damage in order to validate your claim.
  3. Work constructively with your insurer and loss adjuster. Loss adjusters are independent claims specialists who work on behalf of insurers and policyholders.
  4. Check with your insurer before you appoint tradespeople to make repairs to your damage. This could cause disputes and incur costs if your insurer is unaware.
  5. Report any liability claim received from third parties immediately. There are timescales laid down by law with which you need to comply.